This piece was written and provided by FTMA Principal Partner, Multinail.
Heyden Frame & Truss, based in Wyong, New South Wales, embarked on an exciting new journey by joining the Multinail family of fabricators in August this year. This partnership has already brought significant improvements to their factory operations, product quality, and overall efficiency. We spoke with owners Evan Falzon and Wayne and Catherine Pengilley to learn more about their decision to partner with Multinail and the positive impact it has had on their business.
A Strategic Move
A desire for local service, responsive support, and cutting-edge machinery solutions drove the decision to switch to Multinail. Evan Falzon, one of the owners, highlighted how Multinail’s proactive approach and tailored solutions made the transition easy.
“Multinail didn’t just see us as another customer—they wanted to be a true partner in our business.
They wanted to help us grow as new owners and form a partnership. That was a big thing for me.”
This sentiment, echoed by the entire team, was crucial in their decision-making process. Multinail’s commitment to their customers’ success was clear from the beginning, with Group CEO Trent Taylor taking a hands-on approach to ensuring their needs were met.
“When you meet the CEO, and he’s hugging us, you think, ‘Well, he really cares,’” said Evan.
L to R: Owner Evan Falzon, Danny Fleetwood Multinail NSW Business Development Manager,
Owners Wayne and Catherine Pengilley receiving a plaque to commemorate the start of their new
partnership with Multinail.
A Game Changer
A significant part of this collaboration involved restructuring Heydens’ factory to enhance efficiency. With guidance from the Multinail team, the factory layout was optimised to improve production flow and boost overall performance. Central to these upgrades was installing Multinail’s PieceMaker saw, a state-of-the-art machine transforming their production process.
“The new factory layout was designed around the PieceMaker,” said Wayne. “It’s precision and efficiency have been game-changers for us.”
Owners Wayne and Catherine Pengilley, with the New Multinail PieceMaker
The streamlined setup has allowed the team to handle larger, more complex projects while making better use of space and staff.
“Multinail also assisted us in sourcing a new jig. They connected us with a Multinail fabricator in Victoria, Truss Onsa, who had a jig they were no longer using. We were able to secure this equipment, significantly boosting our operational efficiency,” said Wayne.
Catherine’s Role in the Transformation
One standout story in Heydens’ transition is the involvement of Catherine Pengilley, who operates the newly installed PieceMaker saw. Initially joining the family business to assist with various tasks, Catherine’s role evolved over time, and she eventually took on the responsibility of running one of the most important pieces of equipment in the factory.
Owner Catherine Pengilley operates the New Multinail PieceMaker.
“I’m still learning,” Catherine said, “but the support from Multinail has been fantastic. It’s great to take on this responsibility and contribute in a meaningful way to our family business.”
Catherine’s journey is a testament to both the flexibility of Multinail’s solutions and the supportive environment fostered by the partnership.
Improved Support and Growing Efficiency
Since partnering with Multinail, Heyden Frame & Truss has experienced significant improvements in their daily operations.
Evan noted that Multinail’s commitment to providing local service and responsive support has been invaluable, stating,
“Their support is second to none. Whenever we have an issue, Multinail is there to help, whether it’s with new machinery or providing technical expertise.”
In fact, if Heyden’s ever requires urgent assistance with detailing, they can pick up the phone and speak with a Multinail local engineer. If needed, the engineer can even be onsite the next day to provide hands-on support.
Wayne echoed this sentiment, sharing a recent experience: “We had an issue with a press head that we bought, and we got a new one in two days. The support’s been amazing. They’re focused on us doubling our output so we’re more profitable.”
The staff at Heyden’s have embraced these changes, seeing them as a positive step forward for the business. “We knew that to stay competitive, we had to evolve, and Multinail made that transition easy,” Wayne reflected.
A Bright Future
As Heyden Frame & Truss continues to grow, the future looks bright. The partnership with Multinail is poised to bring further benefits, with plans to integrate even more advanced solutions, like the CS2 software, into their operations.
Evan sees this as a crucial step for their ongoing success, explaining, “The software and machinery from Multinail has already streamlined our operations, and we’re excited to continue building on that.”
The story of Heyden Frame & Truss highlights the strength of one family business supporting another.
With Multinail by its side, the business is positioned to continue delivering exceptional results to its customers, backed by the latest timber framing technology and shared values of dedication, support, and trust.
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